A mention from San Diego

The ensuing international attention demonstrates just how potent a tool the Internet and social-networking sites such as YouTube, MySpace and Twitter can be -- both for independent musicians seeking to be heard and for companies that fail to take customer complaints seriously.

"I received 4,000 e-mails in the last week, many of them from people thanking me for putting a lighthearted touch on a serious issue and venting for them," Carroll said.

Bing FutchComment